Privacy Policy.

1. About this policy

East Coast Waste Pty Ltd trading as BOSH Bins ("BOSH Bins", "we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

It applies to this website, our booking and quoting forms, phone and email enquiries, and our skip bin hire and waste services across the Gold Coast and South East Queensland.

By using our website or booking a bin, you consent to the handling of your personal information as described here. If you do not agree, please do not use the site or submit your details.

2. What personal information we collect

We only collect information reasonably necessary to quote for, deliver and collect skip bins, and to run our business. This may include:

• Identity and contact details — name, business or trading name, phone number, email address
• Service address details — delivery address, suburb, postcode, access notes, bin placement location
• Booking details — bin size, waste type, delivery and collection dates, placement (private property or public land), and any special instructions
• Payment information — where you pay online, card details are collected and processed directly by our payment provider. We do not store full card numbers on our systems
• Account information — for commercial and builder accounts: ABN, trading terms, purchase order references, site contacts and billing details
• Records of dealings — quotes, invoices, delivery and collection records, service notes, and correspondence including emails, SMS and call notes
• Photographs — our drivers may photograph bin placement, access conditions, load contents or damage, for safety, compliance, contamination assessment and dispute resolution
• Technical information — IP address, browser and device type, pages visited, referring website and approximate location, collected through analytics and cookies

We do not seek to collect sensitive information (such as health, racial, political or religious information) and ask that you do not provide it to us.

3. How we collect it

We collect personal information directly from you when you complete our online booking or quote form, call or email us, set up a commercial account, engage with us on social media, or when our drivers attend your site.

Sometimes we collect information from third parties — for example a builder or property manager booking a bin on your behalf, a tenant or contractor arranging delivery, or publicly available business records. Where we collect your information from someone else, we will take reasonable steps to notify you.

4. Why we collect, hold, use and disclose it

We use personal information to:

• Prepare quotes and confirm bookings
• Deliver, service, swap and collect bins, and plan driver runs
• Contact you about your booking, delivery windows, access or placement
• Process payments, issue invoices and statements, and recover unpaid amounts
• Assess waste type, weight, contamination and any applicable fees
• Meet our safety, environmental, waste tracking and licensing obligations
• Respond to enquiries, complaints, damage claims and disputes
• Maintain business records and improve our services and website
• Send service updates and, where permitted, marketing communications

If you do not provide the information we ask for, we may not be able to quote for or supply a bin to you.

5. Who we disclose it to

We may disclose personal information to:

• Our staff, drivers and subcontracted transport operators, so they can complete your delivery or collection
• Waste facilities, recyclers, transfer stations and landfill operators, where required for waste tracking and disposal
• Payment processors and financial institutions for payment handling
• Our software and service providers — including online form, booking, accounting, CRM, email, SMS, hosting and analytics providers
• Professional advisers such as accountants, insurers, lawyers and debt recovery agents
• Government agencies, councils and regulators, including where we are required to report waste movements or contamination, or to respond to a lawful request
• A purchaser, if we sell or restructure all or part of our business

We do not sell, rent or trade your personal information to third parties for their own marketing.

6. Overseas disclosure

Some of our service providers — including form, payment, email, analytics and cloud hosting platforms — may store or process data on servers outside Australia, most commonly in the United States and the European Union. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

7. Cookies and website analytics

Our website uses cookies and similar technologies to keep the site working correctly, remember your preferences, and understand how visitors use the site so we can improve it. Analytics providers may set cookies that collect information such as pages viewed, time on site, device type and approximate location.

You can block or delete cookies through your browser settings. Some parts of the site may not work properly if you do.

We may also use advertising and remarketing tools that use cookies to show you our ads on other websites. You can opt out through your Google Ads settings or your browser.

8. Direct marketing

We may send you service updates, offers or reminders by email, SMS or post where you have consented or where you would reasonably expect it, having provided your details to us as a customer.

Every marketing message includes a way to unsubscribe. You can also opt out at any time by emailing sales@boshbins.com.au or calling 1800 462 674. Opting out of marketing will not stop operational messages about a booking you have made.

9. Security of your information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include restricting access to staff who need it, using access-controlled systems and reputable hosting and software providers, and securing our premises and devices.

No method of transmission over the internet is completely secure. While we take reasonable care, we cannot guarantee the security of information transmitted to us online.

10. Notifiable data breaches

If we suffer a data breach that is likely to result in serious harm to any individual whose personal information we hold, we will assess it promptly and, where required under the Notifiable Data Breaches scheme, notify the affected individuals and the Office of the Australian Information Commissioner.

11. How long we keep it

We keep personal information only as long as needed for the purposes described in this policy, or as required by law. Financial and tax records are generally retained for at least seven years. Waste tracking records are retained as required by Queensland environmental legislation. When information is no longer needed and we are not required to keep it, we take reasonable steps to destroy or de-identify it.

12. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below.

We will respond within a reasonable period, usually within 30 days. We may need to verify your identity first. Access is free, though we may charge a reasonable fee for the cost of retrieving substantial records. If we refuse access or correction, we will explain why in writing and how you can complain.

13. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at sales@boshbins.com.au so we can try to resolve it. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

14. Third-party links

Our website may link to other sites, including partner companies. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

15. Children

Our services are directed to adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

16. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on this page with the date it was last updated. Significant changes will be highlighted on our website.

17. How to contact us

Privacy Officer
East Coast Waste Pty Ltd trading as BOSH Bins
1/14 Fremantle Street, Burleigh Heads, QLD 4220
Email: sales@boshbins.com.au
Phone: 1800 462 674